Returns & Refunds

The short version

30 days from delivery to start a return.
Items must be unused and in their original packaging.
If the item arrived faulty or damaged, we cover the return shipping.
Refunds go back to your original payment method.

How to start a return

Contact us through the contact page with your order number and what is wrong.
We reply with return instructions and an address. Please do not send anything back before you have those — unannounced returns are hard to match to an order.
Send the item back in its original packaging.
Once it arrives and we have checked it, we issue your refund.

Faulty or damaged items

If something arrives broken, or stops working because of a manufacturing fault, that is on us. Contact us within 30 days of delivery with your order number and a photo of the problem. We will replace it or refund it, and we pay the return shipping.

Changed your mind

That is fine too, within 30 days, as long as the item is unused and in its original packaging. For change-of-mind returns the return shipping cost is yours.

What we cannot take back

Items that have been used, worn or installed — for hygiene and safety reasons this includes gloves that have been worn and LED strip that has been cut or stuck down.
Items returned without their original packaging or missing parts.
Anything returned more than 30 days after delivery.

How long refunds take

We process the refund as soon as we have inspected the returned item. After that, how quickly it appears depends on your bank or card issuer — usually a few business days, sometimes up to a full billing cycle.